In 2001, Highland Marketing was pleased to release the first edition of the Database and Address Accuracy Primer, written by president, Dave Ward. With the imminent changes to Canada Post's Address Accuracy program, back in 2001, we prepared this document as an aid to help Canadian mailers improve their overall address accuracy as well as assist in effective structuring of their marketing databases.
Today, we are pleased to release the second edition. The basic information remains the same, but the layout has been revamped and the content slightly reworked to better reflect the current landscape of direct marketing in Canada.
This primer is available for download free of charge to all Highland Marketing customers.

The Database and Address Accuracy Primer is divided into five chapters, under the following headings:
It also includes an appendix full of useful tables. All told, this document will not only help you get a better handle on the accuracy of your address data, it will also give you a stronger understanding of Canada Post’s addressing standards, and of how to design and maintain your mailing database.
The Highland Marketing Blog is a forum through which we can share our extensive experience in the direct marketing world. Many of the entries that touch on using postal services will focus on the Canadian postal system. However, many of the other entries will focus on concepts of design and packaging, and are applicable for all direct marketers.
Click here to visit the blog. We hope we can help!
For your convenience, we have provided a link to Canada Post's free, online Postal Code Look-Up utility. It is simple and easy to use. Just fill in the address information and press the "submit" button. The utility will then process the information and return the corresponding postal code, so long as the information provided is that of valid Canadian address.
Click here to search for a postal code.
The Gotcha Gang is a fictitious group of “rogues” created by Highland Marketing in order to represent the often-unpleasant effect of direct marketing decisions that result in paying excess postage or labour costs, or which ultimately minimize opportunity.
Click here to read about their adventures and learn how protect yourself from the sting of the Gotcha Gang!
To us, innovation means continually looking for direct marketing opportunities and/or alternatives that clients may not perceive themselves, and presenting these to clients in a fair and honest manner.
We also challenge all of our employees to develop innovative ideas to help streamline plant production while still maintaining very high levels of quality assurance. Additionally, we instill the need to recommend quality-oriented procedures where special attention may be required in specific areas on a given job.
We believe that commitment is consistently doing what is expected, always doing what one says one will do and communicating any deviations from what is expected or planned. True commitment provides a solid base for any team and truly maximizes success at all levels.
There is an old saying that goes: "business is a fair exchange of values." We believe that long-lasting business relationships can only be built on mutual respect. Without a fair exchange and respect from both sides, a business relationship cannot be sustained.
We also believe that respect is founded on understanding. Many of our clients recognize that our innovation has saved them thousands, tens of thousands and, in some cases, hundreds of thousands of dollars. These same clients also understand that, although we do not offer the cheapest, nor the most expensive rates, the added value that we bring in the long run far offsets our modestly higher prices. As such, we have been extremely fortunate with long term customer loyalty. It’s something like the old expression: "kindness is something you cannot give away."