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Reference Documents & Downloads

This section is much like an online library, and contains a collection of valuable reference materials and other downloadable items, all designed to help you get the most out of your direct marketing efforts. We expect this reference library to continue to grow and evolve as we make new documents available, bases on changes and developments relating to direct marketing in Canada.

Database and Address Accuracy Primer

This document was prepared in order to help Canadian mailers improve their overall address accuracy and assist in the effective structuring of their marketing databases. It is currently in its second edition.

Postage Cost Analysis 2009

The 2009 Postage Cost Analysis is more in-depth than ever before. Covering a wide range of Canada Post products, this document considers the implications of the up-coming changes, while providing detailed, cost-comparing tables. It is a must-read for anyone who will be mailing in 2009.

Postage Cost Analysis 2008

This comparative cost analysis contains seven tables illustrating 2008 price changes for key Canada Post products, as well as relevant discussion of other developments in the Canadian direct mail industry.

Advanced Personalization Checklist

We firmly believe that Advanced Personalization will be the way of the future. However, like any advanced technology, there are some important details that must be considered. This document provides a checklist of important steps that will help all your Advanced Personalization projects run smoothly.

Postal Indicias

This page is designed to offer downloadable artwork for a wide range of Canada Post postal indicias. The indicias are available in .BMP, .GIF and .TIF formats.

Exclusive Direct Marketing Information Package

This information package is available exclusively to Highland Marketing customers, and contains a helpful article featuring six different ideas that you can use to improve the overall effectiveness of your direct mail campaign.

Making Your Data Letter Perfect

We have always considered personalized letters to be one of the most powerful tools in direct marketing. However, if you don’t do it right, the impact they have can be just the opposite of what you’re looking for. This document will help avoid some of the pitfalls that many people face with personalized letters.

Make Your Display Ad Work

As the publishers of the Highland Marketer, we work with display ads on a regular basis. To assist our clients, we have prepared this document about key areas to consider when designing a display ad.

Ten Steps Towards Secure Marketing

Your client data is your company’s business. Too often, we hear of data that goes missing or shows up in inappropriate places. As an ongoing commitment to the integrity of our services, we have prepared a document entitled "Ten Steps Towards Secure Marketing" to help you secure your client data.

Secure Marketing Control Forms

Currently, Highland Marketing is offering a single series of secure marketing control forms. This series of seven forms is designed to offer users a medium through which to track - and ultimately control - the creation and proliferation of company data, both within and (to a certain degree) outside of the organization.

HM Poll

What is your primary reason for visiting Highland Marketing ONLINE?

to find out about our services
to browse the new site
to find out what's new at Highland
just curious
not sure how I got here
blogs

Our Creative Director, Matt Ward, maintains a blog he calls the dESIGNER'S cLOISTER. Featuring considerations of various facets of design for both print and web, with a particular slant towards the do-it-yourself designer, this blog seeks to inform and entertain.

Click here to visit Matt Ward's dESIGNER'S cLOISTER.

look up a postal code

For your convenience, we have provided a link to Canada Post's free, online Postal Code Look-Up utility. It is simple and easy to use. Just fill in the address information and press the "submit" button. The utility will then process the information and return the corresponding postal code, so long as the information provided is that of valid Canadian address.

Click here to search for a postal code.

The Gotcha Gang

The Gotcha Gang is a fictitious group of “rogues” created by Highland Marketing in order to represent the often-unpleasant effect of direct marketing decisions that result in paying excess postage or labour costs, or which ultimately minimize opportunity.

Click here to read about their adventures and learn how protect yourself from the sting of the Gotcha Gang!

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To us, innovation means continually looking for direct marketing opportunities and/or alternatives that clients may not perceive themselves, and presenting these to clients in a fair and honest manner.

We also challenge all of our employees to develop innovative ideas to help streamline plant production while still maintaining very high levels of quality assurance. Additionally, we instill the need to recommend quality-oriented procedures where special attention may be required in specific areas on a given job.

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We believe that commitment is consistently doing what is expected, always doing what one says one will do and communicating any deviations from what is expected or planned. True commitment provides a solid base for any team and truly maximizes success at all levels.

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There is an old saying that goes: "business is a fair exchange of values." We believe that long-lasting business relationships can only be built on mutual respect. Without a fair exchange and respect from both sides, a business relationship cannot be sustained.

We also believe that respect is founded on understanding. Many of our clients recognize that our innovation has saved them thousands, tens of thousands and, in some cases, hundreds of thousands of dollars. These same clients also understand that, although we do not offer the cheapest, nor the most expensive rates, the added value that we bring in the long run far offsets our modestly higher prices. As such, we have been extremely fortunate with long term customer loyalty. It’s something like the old expression: "kindness is something you cannot give away."

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Find the Lost Islands
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There is a place, not so far away, filled with marvels and wonders beyond our understanding. It is a place where the very fabric of space appears to come undone, and where the four lost continents of Arkavakia, Vaylora, Quilla and Lise float like stony beacons in their sea of swirling mists.

Can you find and unlock the gateways to all four continents? They have been scattered throughout the pages of this site. So far you have accessed these continents:

Arkavalia

Clue: Arkavalians are passionate about structure and information. Seek out a special place where things are restructured.
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Vaylora

Clue: Vaylorans have refined the art of communication. Seek out a mode of communication with a personal touch.
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Quilla

Clue: Quillans are scholars and teachers. Seek out a seminar where secret knowledge is imparted upon the eager student.
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Lise

Clue: Lisians constantly strive for innovation. Seek out a hall of cases, where a little trim yields large results.
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